Returns & Refunds

Returns & Refunds Policy

Welcome to DealStore Pakistan. Customer satisfaction is important to us, and we strive to provide quality products and reliable service. Please read our Returns & Refunds Policy carefully before placing an order.

Return Eligibility

You may request a return, replacement, or refund if:

You received a damaged product.
You received a defective product.
You received the wrong item.
The product is incomplete or missing accessories.

To qualify for a return or replacement:

You must contact us within 48 hours of receiving your parcel.
The product must be unused and kept in its original packaging.
All tags, seals, accessories, manuals, and complimentary items must be included.
You must provide clear photos or an unboxing video showing the issue.

Important Unboxing Video Requirement

We strongly recommend recording a complete unboxing video before opening the parcel. The video should clearly show the sealed package, courier label, product, and reported issue.

Claims related to damaged, missing, incorrect, or incomplete products may be rejected if sufficient evidence is not provided.

Non-Returnable Items

For hygiene, health, and safety reasons, the following products cannot be returned or exchanged once opened, used, tested, or unsealed:

Personal care products
Health supplements
Intimate wellness products
Beauty and cosmetic products
Skincare products
Hair care products
Undergarments or hygiene-sensitive items
Products with broken seals or damaged packaging

Products damaged due to misuse, improper storage, negligence, accidental damage, or normal wear and tear are not eligible for return or refund.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, incomplete, or incorrect product, please follow these steps:

Contact our customer support team within 48 hours of delivery.
Provide your order number and registered contact details.
Share clear photos and an unboxing video of the parcel and product.
Keep the product, packaging, invoice, courier label, and accessories safe.
Wait for our team to review and verify your claim.

After verification, we may offer a replacement, exchange, store credit, or refund, depending on product availability and the nature of the issue.

Change of Mind

Returns or refunds are generally not accepted for a change of mind, personal preference, dislike of fragrance, colour variation, packaging variation, or if the customer no longer wants the product.

Please review the product title, description, images, size, quantity, ingredients, usage instructions, and price carefully before confirming your order.

Order Cancellation

An order may be cancelled before it has been processed or dispatched.

Once the order has been packed, handed over to the courier, or dispatched, cancellation may not be possible. Refusing a confirmed parcel without a valid reason may affect eligibility for future Cash on Delivery orders.

Refund Policy

Approved refunds are processed only after the returned product has been received and inspected by our team.

Refunds may be issued through:

Bank transfer
Easypaisa
JazzCash
Original payment method, where applicable

Refund processing usually takes 3 to 7 business days after approval. Bank, wallet, or payment-provider processing times may vary.

Advance Payment Orders

If an order includes an advance payment and qualifies for a refund, the approved amount will be returned through the original payment method or another mutually agreed payment option.

Advance payments may not be refundable if:

The customer refuses the parcel without a valid reason.
Incorrect contact or delivery information was provided.
The customer remains unavailable during repeated delivery attempts.
The parcel is returned due to customer negligence.

Shipping Charges

Original delivery charges are generally non-refundable.

Shipping charges may be refunded only if:

The wrong product was sent.
The product arrived damaged.
The product was confirmed defective.
The issue occurred due to an error from our side.

Return Shipping Charges

If the return is approved because of our error, we may bear or reimburse the reasonable return shipping cost.

If a return is accepted for any reason not caused by our error, the customer may be responsible for return courier charges.

Please do not send any product back without receiving return instructions and approval from our support team.

Product Inspection

All returned products are inspected before a replacement, exchange, or refund is approved.

We reserve the right to reject a return if:

The product has been used, opened, tested, or altered.
The original packaging, seal, label, or accessories are missing.
The issue was reported after the allowed time period.
The supplied evidence is incomplete or unclear.
The returned item does not match the originally delivered product.
The product was damaged after delivery due to improper handling.

Replacement Availability

Approved replacements are subject to stock availability. If the same product is unavailable, we may offer an alternative product, store credit, or refund after discussing the available options with the customer.

Colour and Packaging Variations

Product colours may appear slightly different due to lighting, photography, screen settings, or manufacturing variations. Packaging may also change without prior notice from the manufacturer.

Minor colour or packaging differences do not qualify as a defect if the product, quantity, and specifications remain the same.

Contact Us

For return, replacement, or refund assistance, please contact our customer support team and provide your order number with complete details of the issue.

Our team will review your request and guide you through the next steps.

DealStore Pakistan reserves the right to update or modify this Returns & Refunds Policy at any time without prior notice.