Returns & Exchanges

1 : Returns Eligibility:

• Returns & replacement policy is only applicable if the received items are either damaged or wrongly delivered.
• Items must be unused, unopened, packaging is in its original condition and the original invoice is present.
• For hygiene reasons, certain items such undergarments and opened beauty products may not be eligible for return unless they are defective or damaged upon arrival.

2 : Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us within 7 days of delivery to arrange for a replacement or refund.
• We may require photographic evidence of the defect or damage for our records.

3 : Return Process:

• To initiate a return, please contact our customer service team within 7 days of delivery.
• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective/damaged item.